Counselling services

Online or telephone counselling

We’ll meet on Skype, Zoom, MS Teams or telephone to explore what’s going on and how you can move forward and make positive, long-lasting changes.

What you need:

  • a laptop with internet connection or a telephone
  • a distraction-free, private place to attend the session where you’ll feel completely at ease and comfortable talking openly about whatever is on your mind

Sessions are 50 minutes each and will be scheduled at a time that’s convenient for both of us.


Book a free initial consultation


Face to face couselling

We’ll meet in a safe, private and confidential setting to explore whatever is concerning you and work on helping you develop healthy, effective coping strategies.

Face to face counselling sessions take place at:

31 The Parade, Cardiff, South Wales, CF24 3AD

Sessions are 50 minutes each and can be scheduled Monday- Friday between 9am and 6pm (last appointment at 5pm).


Book a free initial consultation

FAQ

Frequently asked questions about counselling and my services

What is counselling?

The aim of counselling is to provide you with a confidential and safe space to explore your thoughts and feelings, and to discuss tools and techniques to help you manage any difficult or challenging thoughts, feelings or behaviours you might have and achieve personal growth.

My role is to help you you through this process. I will not judge or tell you what to do, but I will actively listen to you, provide evidence-based suggestions, and ask you questions to help you develop self-awareness and recognise unhelpful thought patterns and/or behaviours. Where appropriate I may also suggest other types of professional support available to you.

Is counselling right for me?

Does any of this sound familiar?

  • You’ve been having strong feelings of worry, panic, sadness or anger that you’re finding hard to manage.
  • You’re feeling stuck, numb or unfulfilled with your current circumstances.
  • You feel like it’s hopeless and that nothing you do can make a difference.
  • You’re constantly putting yourself down and you’re sure that nothing you do is ever good enough.
  • Sometimes it feels like there’s no end to the pain, stress and suffering.

If you find yourself answering yes to any of these, then you may find it helpful to speak to a trained counsellor. 

How how many sessions will I have?

This depends on what’s brought you to counselling and the specific outcomes that you want to achieve. In many cases, short term therapy can be highly effective and clients are able to reach their goals in 8 – 12 sessions. In more complex cases, particularly where there are deep rooted issues or trauma, long term therapy can be more effective. We’ll discuss your specific needs and expectations in our first session and agree on a plan that you’re comfortable with.

How long is each session and how frequent?

Each session will last for 50 minutes with an opportunity towards the end of each session to reflect. Sessions usually take place once a week. If necessary, we can discuss the frequency of sessions and come up with a schedule that will best meet your needs.

How much are the sessions and how do I make payment?

Payment needs to be made before each session via BACS bank transfer.

Sessions are £50 each. 

What if I need to cancel or I miss a session?

Terminating counselling

Counselling is voluntary, meaning you do not have to attend if you feel that the sessions are not helping. If that’s the case, let me know as soon as you start to feel this way so that we can discuss  and decide the best way forward for you. 

Cancelling or missing a session

You can cancel a session by giving at least 48 hours’ notice.​ The full cost of the session is payable if less than 48 hours notice is given or if you miss a session.

If you need to cancel due to an emergency (death of close family member, accident, or hospitalisation), no cancellation fee will apply.

If you need to cancel a session, please contact my office at ‭07763 120331‬ or me at o77581042577.

Lateness

If you arrive late, will just have the time left of the 50mins booked session- 10

Cancellation by counsellor

If I cannot not attend a session, I will let you know via phone, email and text. 

What should I expect in the initial consultation?

The initial consultation is an assessment session during which we’ll discuss your reasons for seeking therapy and what you hope to achieve. There may be some forms and questionnaires to complete after the session. All of this will help me to better understand your needs and formulate a plan for helping you, if you decide to begin counselling.

This session is also a time for you to ask me questions and find out what it would be like to have counselling with me. 

Is everything I say truly confidential?

Yes. I won’t share anything you tell me during therapy except where required by law or if you or someone else is in danger.

Other instances where I may need to disclose what’s been discussed are if you’re being referred to another healthcare professional for help; and during my discussions with my therapeutic supervisor (this is standard practice).

What sorts of challenges/problems do you work with?

I work with a variety of issues including but not limited to: anxiety, depression, relationship difficulties, low self-esteem or low self-confidence, bereavement and grief, anger management, stress.

Get in Contact

If you’re interested in finding out more about my counselling services, please complete this form or send me an email and I’ll get back to you as soon as I can. 

If you want to book an initial consultation session, please click on “I want to book a free consultation” and you’ll be taken to the booking page and we can get you on the calendar.

  • Tel: 07581042577
  • Email: arfa-counsellor@hotmail.com
  • Address: 31 The Parade, Cardiff, South Wales, CF24 3AD


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